Arrival Experience


Roberts Hawaii Express Employees

Convenient, Fast & Friendly

Roberts Hawaii Express servicing Honolulu International Airport and Waikiki Hotels.
We guarantee no more than 5 hotel stops on arrival and departure!

Questions or Feedback?
Phone: (808) 441-7800 or (800) 831-5541 (toll-free)
Email: CustomerService@RobertsHawaii.com


Arrival

Domestic Travellers- Our friendly airport representative will meet and greet you at your arrival gate and escort you to baggage claim. We will provide luggage/porter service at the baggage claim area.

International Travellers- Our airport representatives will meet you outside of customs due to airport security restrictions.

If you do not see our airport representative, please call our 24Hour Dispatch at 808-831-1555 or use the airport courtesy phone and dial 50 to reach our reservations department.



Pick up Times

Departure and Arrival Times refer to your Flight Times
Please double-check your flight departure times.
Recommended pick up allowance for Domestic Flights: 2.5 hours
Recommended pick up allowance for International Flights: 3.0 hours
Average ride from Waikiki hotels to HNL: 45 mins
Roberts Hawaii is not responsible for missed flights.

Requests To Delay Pick Up Times

The recommended pick up time is calculated by our system to take into account the journey, customs and possible traffic delays. While the journey itself without traffic may be shorter, especially on the weekends we frequently see unexpected traffic delays. The airlines have a policy that you need to check in at least an hour before your flight or they would not guarantee you and your baggage. We have had numerous incidences that we tried to accommodate guests who wished to be picked up later and did not make it within that hour.

We humbly request guests who wish to be picked up at a later time to take a taxi instead as we cannot guarantee that they make it on time for their flight

Changes in Flight Schedule

For any changes in your flight schedule, please contact our office at 808-539-9400 or 808-831-1555 outside of business hours.