Arrival Experience


Roberts Hawaii Express Employees

Convenient, Fast & Friendly

Roberts Hawaii Express Shuttle offers Convenient, Fast & Friendly service between the Honolulu International Airport and Waikiki hotels.


Arrival

  • Our friendly airport representative will meet and greet you at your arrival gate.*
  • We will escort you to baggage claim.
  • We will provide luggage/porter service at the baggage claim area.
  • We guarantee no more than 5 stops to your hotel destination.

*International Guests: Greeters will meet you outside of customs. Any flights arriving after midnight, please see a Roberts Hawaii greeter in baggage claim to assist you with your transportation.



Departure

  • This service provides transportation from any Waikiki hotel to the Honolulu Airport.
  • We guarantee no more than 5 hotel stops on departure.


Pickup Times

Please double check your flight departure time. Recommended pick up times for Domestic Flights should be at least 2.5 hours prior to flight departure. Recommended pick up times for International Flights should be at least 3.0 hours prior to flight departure. Average ride from Waikiki Hotels to Honolulu International Airport is 45 minutes. Roberts Hawaii is not responsible for missed flights.



ADA Accommodations

Any disability requiring special attention should be included under the Comments section at time of booking. Roberts will make all reasonable attempts to accommodate the needs of the disabled traveler.

Persons requiring a wheelchair accessible vehicle must provide the wheelchair type (electric is limited to 500 lbs, folding, etc.) in the Comments section when booking or by contacting Roberts Hawaii directly. Due to limited availability, we require that ADA vehicle reservations be made a minimum of 48 hours prior to service date. If you have any questions, would like to check seating availability, or make a reservation over the telephone, please call our reservations office toll free at 1 (800) 831-5541 or (808) 441-7800 if on Oahu.



Cancellations

  • A 10% service fee will be charged for credit card booking cancellations
  • A full refund is guaranteed for cancellations made more than 24 hours prior to service date / time
  • No refunds given if cancellation occurs within 24 hours of service date / time
  • No shows are subject to the full charge


Questions?

Should you have any questions, please feel free to contact us:


Toll Free US/Canada: (800) 831-5541
Telephone: (808) 441-7800
Email: airport.shuttle@robertshawaii.com
 

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