Frequently Asked Questions

Your Shuttle Questions Answered.

These are answers to frequently asked questions about Roberts Hawaii shuttle service. If you need more information, please call (808) 441-7800 or 1-800-831-5541.

Do I need a reservation?

Please make your reservations online at least 48 hours in advance to guarantee a seat on the shuttle.

Does the shuttle stop at any Waikiki hotel?

Yes, the Roberts Hawaii Shuttle stops at various hotels, hostels, and condos. However, not all properties have a loading zone or area to drop directly by its front door. For those properties that have limited access, we will drop off at the closest area safely.

How long is the shuttle ride from the airport to Waikiki?

The approximate drive time is about 20 minutes, and the average time to the last stop is 45 minutes.

How long is the shuttle ride from Waikiki to the airport?

It takes about 45 to 60 minutes from Waikiki to the airport, depending on the number of pickups and traffic congestion.

How many pieces of luggage am I allowed?

Each passenger is allowed 2 pieces of luggage and one carry-on at no additional charge. Charges will apply for additional and/or oversized pieces of luggage. See Schedule and Fees for luggage rates.

Is a car seat required for infants?

No, Hawaii State law does not require the use of car seats. Please seat infants on an adult's lap.

Do you accommodate passengers with wheelchairs?

Persons requiring a wheelchair accessible vehicle must provide the wheelchair type (electric is limited to 500 lbs, folding, etc.) in the COMMENTS section when booking or contacting Roberts Hawaii. Due to limited availability, we require that ADA vehicle reservations be made a minimum of 14 days prior to service date. If you have any questions, please call our dispatch office at (808) 831-1555. They can check on availability and take your reservation.

What if I want to go to another island or find out about activities and sightseeing tours?

Call Roberts Hawaii at (808) 954-8652 or 1-866-898-2519, or visit RobertsHawaii.com. We set you up with the best entertainment, tours, and activities in the Islands. And if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car and accommodations. There are even fabulous island hopping one-day tours to the Big Island, Maui and Kauai. Leave in the morning, enjoy a spectacular tour, and return to your Waikiki hotel that evening.

What’s the best show to see in Waikiki?

Waikiki’s #1 show is Magic of Polynesia, a captivating stage show that stars master illusionist John Hirokawa. It combines John’s amazing feats, Polynesian entertainment and special effects for a truly memorable evening. Performance is nightly at the beautiful Ohana Waikiki Beachcomber Hotel. For more information, visit MagicOfPolynesia.com, or call Roberts Hawaii at (808) 954-8652 or 1-866-898-2519. Hint: Shows sell out far in advance, so book early.

How do I get to the Polynesian Cultural Center?

We’ll take you! Just call us at (808) 954-8652 or 1-866-898-2519. Or visit RobertsHawaii.com. Roundtrip transportation includes admission, the “Ha-Breath of Life” show and more. There’s even a special package that includes an authentic luau dinner.

Is there a dinner cruise near my Waikiki hotel?

Yes, the Ali`i Kai Polynesian Dinner Voyage is a fun-filled evening sail aboard the world’s largest Polynesian catamaran. In addition to stunning views, it includes a delicious Pacific Rim buffet-style dinner and a Polynesian show. Roberts Hawaii can arrange everything, including transportation to Aloha Tower where the vessel departs. Just visit AliikaiCatamaran.com. Or call (808) 954-8652 or 1-(866) 898-2519.

What’s the best sightseeing tour to get a taste of the island?

The Oahu Grand Circle Island Tour is the most comprehensive tour of Oahu, and shows you the best of the best. (It’s also a heckuva lot of fun.) You’ll travel 120-miles in comfort to see famous sights such as Diamond Head, Hanauma Bay, and Oahu’s North Shore. Our knowledgeable tour guide shares interesting cultural and historical facts along the way. To book a tour, or find out more, visit RobertHawaii.com. Or call (808) 954-8652 or 1-866-898-2519.

I’d like to see the Arizona Memorial in Pearl Harbor. What’s the best way?

Roberts Hawaii has two outstanding tours that include the “must-see” Arizona Memorial. They also take you Punchbowl National Cemetery and through downtown Honolulu. For details on the specific tours, visit RobertHawaii.com. Or call (808) 954-8652 or 1-866-898-2519.

What does “aloha” mean?

The Hawaiian word “aloha” means many things, including hello, goodbye, love, respect, charity and graciousness.