Frequently Asked Questions

Your Shuttle Questions Answered.

These are answers to frequently asked questions about Roberts Hawaii shuttle service. If you need more information, please call (808) 954-8652 or 1-866-898-2519.

Do I need a reservation?

You only need a reservation for departure service (service to the airport). Please make your reservation at least 48 hours in advance. Call (808) 954-8652 or 1-866-898-2519, 7:00 a.m. to 6:00 p.m., daily.

Does the shuttle stop at any Waikiki hotel?

Yes, Roberts Hawaii stops at any hotel in Waikiki. However, there are a few properties that cannot accommodate our vehicles, in which case you will be dropped off or directed to wait at the closest and safest location.

How long is the shuttle ride from the airport to Waikiki?

The approximate drive time is about 20 minutes, and the average time to the last stop is 45 minutes.

How long is the shuttle ride from Waikiki to the airport?

It takes about 45 to 60 minutes from Waikiki to the airport, depending on the number of pickups the shuttle has to make.

Does the shuttle stop at the pier for cruise ship passengers?

Yes. When a cruise ship is in town, the airport shuttle stops at the pier.

How many pieces of luggage am I allowed?

Each passenger is allowed 2 pieces of luggage at no additional charge. Charges will apply for additional and/or oversized pieces of luggage.

What if I want to go to another island? Or find out about activities and sight-seeing tours?

Call Roberts Hawaii at (808) 954-8652 or 1-866-898-2519, or visit RobertsHawaii.com. We set you up with the best entertainment, tours, and activities in the Islands. And if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car and accommodations. There are even fabulous island hopping one-day tours to the Big Island, Maui and Kauai. Leave in the morning, enjoy a spectacular tour, and return to your Waikiki hotel that evening.

What’s the best show to see in Waikiki?

Waikiki’s #1 show is Magic of Polynesia, a captivating stage show that stars master illusionist John Hirokawa. It combines John’s amazing feats, Polynesian entertainment and special effects for a truly memorable evening. It’s nightly at the beautiful Ohana Waikiki Beachcomber Hotel ballroom. For more information, visit MagicOfPolynesia.com, or call Roberts Hawaii at (808) 954-8652 or 1-866-898-2519. Hint: Shows sell out far in advance, so book early.

How do I get to the Polynesian Cultural Center?

We’ll take you! Just call us at (808) 954-8652 or 1-866-898-2519. Or visit RobertsHawaii.com. Roundtrip transportation includes admission, the “Horizons” show and more. There’s even a special package that includes an authentic luau dinner.

Is there a dinner cruise near my Waikiki hotel?

Yes, the Ali`i Kai Makahiki Dinner Cruise is a fun-filled sunset sail aboard the world’s largest Polynesian catamaran. In addition to stunning views, it includes a delicious buffet-style dinner and a Polynesian show. Roberts Hawaii can arrange everything, including transportation to Aloha Tower where the boat departs. Just visit RobertHawaii.com. Or call (808) 954-8652 or 1-(866) 898-2519.

What’s the best sightseeing tour to get a taste of the island?

The Oahu Grand Circle Island Tour is the most comprehensive tour of Oahu, and shows you the best of the best. (It’s also a heckuva lot of fun.) You’ll travel 120-miles in comfort to see famous sights such as Diamond Head, Hanauma Bay, and Oahu’s North Shore. Our knowledgeable tour guide shares interesting cultural and historical facts along the way. To book a tour, or find out more, visit RobertHawaii.com. Or call (808) 954-8652 or 1-866-898-2519.

I’d like to see the Arizona Memorial in Pearl Harbor. What’s the best way?

Roberts Hawaii has two outstanding tours that include the “must-see” Arizona Memorial. They also take you Punchbowl National Cemetery and through downtown Honolulu. For details on the specific tours, visit RobertHawaii.com. Or call (808) 954-8652 or

1-866-898-2519.

What does “aloha” mean?

The Hawaiian word “aloha” means many things, including hello, goodbye, love, respect, charity and graciousness.